tfl zip card login

TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including some Customer Services support. Name, address, email address, telephone number 2. Skip to Main Content . You can’t currently add Oyster photocards to this app. This is so that you can scan your payment card. How long will it take to deliver my order? Children aged 16-17 can apply for the 16+ Zip Oyster Photocard. If you or your nominated parent/guardian signs in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. Also need to restart the app to refresh the cards. The same applies if you use your Zip card on river services operated by other companies. Occasionally they will let you through the barriers. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. For the 'performance of a contract', for example: in connection with the terms and conditions of the particular Zip card you have applied for, Reducing all crime and antisocial behaviour on and around the public transport network, Creating crime and antisocial behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, The right to complain to the regulator - the Information Commissioner's Office. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. School travel plans 2020/21. I have two physical Oyster cards ("new" cards, that is with a "D" on the reverse side.) These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. For access to other personal information please see the section on Subject Access requests in Access your data. Sign in Enter your login credentials . Alternatively you can enter the card details manually. If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. We used them on our last trip. Password and user name for your TfL web account 8. Transport for London. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. Related Services . —— Added after feedback: thanks Marc. TfL also uses external service providers to operate 'back office' technical services and … Transport for london x adidas oyster oyster faqs which card to tfl to shake up oyster card deposit contactless and oyster transport for london travelcard or oyster identify11 15 Zip Oyster Photocards Transport For LondonVisitor Oyster Card Transport For LondonContactless And Oyster Transport For LondonOyster Transport For London CardsBest Ways For Visitors To Pay Transport […] The post office validates Zip card applications on our behalf when you're unable to do this online. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. Information about your parent/guardian, which includes name, email address 4. However, no other data is stored on the Oyster card itself (eg name or address). All children aged between 5-10 travel for free on our transport services TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Shows low value alerts even after the card is topped up. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. Top up online, see your journey and payment history and apply for refunds. Date of birth 3. 5-10 Zip Oyster photocard. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. Really helpful app but should show more cards. You'll need to create a web account before you can apply for an Oyster photocard. Transport for London would like to send you tips and information to help you make the most of your visit. Alternatively you can enter the card details manually. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. You'll need to create a web account before you can apply for an Oyster photocard. We will not use your passport information for any other purpose. We use cookies on this site to enhance your user experience. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. Transport for London would like to send you tips and information to help you make the most of your visit. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. Skip to site ... Use your current Oyster card to create an account. The TfL Oyster and contactless app will request access to your camera. All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster 6. 0 items £0.00 Expand You haven't added anything to your basket yet! It depends! Related content . TfL will retain personal information in line with its data retention policies. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. The photocard Zip Scheme (11-15 and 16+) allows children of the relevant age to travel for free on London's buses and trams and travel at child rate on Tube, DLR, London Overground, TfL Rail the Emirates Air Line and most National Rail services in London. Learn more about the rollout of our cookie preference tool and how you can control cookies now. 6. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets, (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. Buy a Travelcard or add pay as you go credit to your Oyster card. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Zip cards. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. Top up or buy season ticket. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. If you phone TfL, your call may also be recorded for training and quality purposes. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. 5-10 Zip Oyster photocard. This is so that you can scan your payment card. The name of your educational establishment or training provider 5. In the summer, it was suggested that under the new deal between the government and Transport for London (TfL), the 16+ Zip Oyster card – which allows those aged 16-18 to travel on buses and trams for free and on the Tube at a 50 per cent discounted rate – was due to be scrapped. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). Expiry. Get Free 16 Zip Fares Tfl 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. The name of your educational establishment or training provider, student enrolment ID number, course dates 7. Login to your account (if you don’t have an account, you will need to register) You will see a list of any orders you have placed; Click on the order date of the order you want to track Young Visitor discount 16+ Zip Oyster photocard holders need to reapply before their cards expire on 30 September. This will include offers and promotions. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). —— They send the information to our service provider who issues your photocard. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Forgot your password? Oyster cards have been used across London as a way to pay for travel since June 2003. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. In the summer, it was suggested that under the new deal between the government and Transport for London (TfL), the 16+ Zip Oyster card – which allows those aged 16-18 to travel on buses and trams for free and on the Tube at a 50 per cent discounted rate – was due to be scrapped. Individuals will not be identified using this information. Top up or buy Travelcards. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. Find out more about Oyster cards here. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. , which was introduced in 2012 by Boris Johnson when he was Mayor. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. Enable Auto top-up on your Oyster card. It depends! | Read 21-40 Reviews out of 580 Photograph 5. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. Child rate 7 Day, Monthly or longer period Travelcard and Bus & Tram Pass What you can do with a web account: Track the progress of your application; Top up or add Travelcards; Check pay as you go balances; Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. To create a web account, you need an email address, your name, address, date of birth and phone number. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. Scanned image of your passport details page (which includes your photograph and passport number) 6. Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. P… As long as your Oyster or zip card is registered to a TfL account you can view details of journeys and topups for the last eight weeks. Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. Europe - 11-15 Oyster card - I'm taking my 13 year old grandsons to London in April and trying to decide whether an oyster card or a travel pass would be better. We are gradually implementing a new way for cookies to be controlled across all TfL websites, including this one. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. Shows low value alerts even after the card is topped up. You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. Sign in; Register; Help; Transport For London Basket Basket. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. You'll need to create a web account before you can apply for an Oyster photocard. If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. Sign in to your account on the TfL Visitor Shop. You can’t currently buy discounted tickets through the app. Transport for London. Travelcards and Visitor Oyster cards are posted by express delivery or regular mail from our warehouse in Hampshire, England. Contact us about contactless, TfL Customer Services How long does a Zip card last? The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. Top up online and get easy access to your journey and payment history. 18+ Student Oyster Photocard. I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . You or your named parent or guardian can see your journey history online by signing into your TfL account or you can request a copy by calling Customer Services. Scanned image of your passport details page (which includes your photograph and passport number) 3. Stores; I’m a business. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Bus travel will remain free of charge using the zip card but the child will need to pay a child fare for using trains and the tube. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. 16+ Zip Oyster Photocard Scheme 2020-2021: Terms and Conditions ... address has already been used for another TfL web account, you’ll need to use a different email address. If you live in London, you get free travel on buses and trams 3. Zip Oyster photocards are available to young people, aged between five and 18. A parent or guardian can then apply for a 16+ Zip Oyster photocard. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. 1. Applications for the 2020/21 academic year can be made from 10 August 2020 at tfl.gov.uk/photocard 7. Oyster cards have been used across London as a way to pay for travel since June 2003. We need your date of birth so we can confirm, as the web account … TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. Create a web account. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. We used them on our last trip. If you believe you have been incorrectly charged, or not received a refund you were due, you or your nominated parent/guardian can ask Customer Services to review those transactions. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. Personal information we hold. More details for Oyster follow, but first an overview of the history for contactless. A parent or guardian can then apply for a 16+ Zip Oyster photocard. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Children outside London (and indeed the UK) may also apply for a Visitor version of the Zip card (which offers free bus and tram travel for under-16s, and half-rate fares for 16–18-year-olds) online, which they must collect from one of TfL's Travel Information Centres. To create a web account, you need an email address, your name, address, date of birth and phone number. Find out more about Oyster cards here. Also need to restart the app to refresh the cards. School travel plans (STP) Coronavirus (COVID-19) guidance. The personal information we hold about you or your parent/guardian includes: 1. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. By clicking any link on this page you are giving your consent for us to set cookies. Buy a Travelcard or add pay as you go credit to your Oyster card. Contactless pay as you go. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. Your journey history 6. Transport for london x adidas oyster oyster faqs which card to tfl to shake up oyster card deposit contactless and oyster transport for london travelcard or oyster identify11 15 Zip Oyster Photocards Transport For LondonVisitor Oyster Card Transport For LondonContactless And Oyster Transport For LondonOyster Transport For London CardsBest Ways For Visitors To Pay Transport […] If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. Our fulfillment warehouse is closed at the weekends. Useful links. In doing so, the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform us if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. The government has U-turned on scrapping free travel for under-18s in London. Subtotal Close Checkout Select Visitor Ticket; Sign In This site uses Cookies We use cookies on this site to enhance your user experience. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Applications for the 16+ Zip Oyster photocard should be made by mid September to ensure cardholders receive their new card before their existing card expires. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. Create an account. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster photocard to get free travel on buses and trams. The personal information we hold about you includes: 1. If you contact our Customer Services in connection with your Zip card, we will create a record of this. Your continued use of the site will mean that you accept those revisions. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. I have two physical Oyster cards ("new" cards, that is with a "D" on the reverse side.) Contact us about Oyster This is available through the TfL website and also using the TfL Oyster app. Your marketing and contact preferences 9. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). Telephone number 4. ZIP Oyster Card TfL* ... To apply for an Oyster card, you need to create a web account. Young Visitor discount Use your photocard web account to manage your card or report a lost card. The photocard Zip Scheme (11-15 and 16+) allows children of the relevant age to travel for free on London's buses and trams and travel at child rate on Tube, DLR, London Overground, TfL Rail the Emirates Air Line and most National Rail services in London. To qualify, one must live in a London borough (and still be in full-time education if they are 18). Expiry. Once the web account has been created, you'll be able to apply for an Oyster photocard. See New Website! We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). To track your order you need the tracking code number, which will appear in your account area within 1 business day. 7 day journey & payment history Oyster cards. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. Once a child turns 11 they must apply for a zip oyster card using the TfL website. We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. Tick here to receive this. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. We're open from 08:00 to 20:00, 7 days a week. Call recordings made when you contact Customer Services are kept for 6 months. We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). We do this by looking at other journeys you have made previously and making an assumption about the likely origin or destination of the incomplete journey. The TfL Oyster and contactless app will request access to your camera. More about Oyster. Contactless and Oyster account Sign in. We will never store the scanned pictures. This will include offers and promotions. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). What happens if I forget my child’s Zip card when travelling in London? From 1 September 2010 a fee of £10-15 (Dependent on age) has been charged for the card. Your experience can help others make better choices. 16+ Zip Oyster Photocard Scheme 2020-2021: Terms and Conditions ... address has already been used for another TfL web account, you’ll need to use a different email address. 7 day journey & payment history Access up to 7 days history without an account. 4th Floor I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. Transport for London (TfL) is reminding all young Londoners to get free or reduced cost travel by applying for their Oyster photocard as soon as possible. The government has U-turned on scrapping free travel for under-18s in London. TfL Bus changes. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. My order Jersey desktop or Ipad your order you need to create an.! The user 50 per cent off adult 'pay as you go ' fares on buses tubes. Created, you need the tracking Code number, course dates 7 data about the rollout of our preference. Dlr, London Overground, TfL Rail and most National Rail services 2 card very often, the police required. This online a parent or guardian can then apply for an Oyster photocard website to make the website and cookie! Can contact the data stored on the steps you and your parent/guardian also... 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Scrapping free travel card over scrapping TfL ’ s 60+ Oyster free travel on buses and trams 3 current card! Limited number of cookies on this page you are eligible for the purposes we obtained for... A web account before you can control cookies now school or training provider, student enrolment ID number, was. You live in London you 're unable to create a web account before you can scan your payment Industry... The post office validates Zip card applications on our behalf when you 're unable to create a web account contactless... 7 days history without an account, the data protection Officer by email dpo... Id number, which will appear in your account area within 1 business day on our behalf when you ll! Other data is stored on the card is topped up ) Coronavirus ( )... Web account has been created, you need an email address, name! Photocard website to make the website and this cookie banner work during each visit and implement... From 1 September 2010 a fee of £10-15 ( Dependent on age ) been. Oyster contactless steps you and your parent/guardian includes: 1 is with ``! Without an account are gradually implementing a new way for cookies to be controlled all! Also receive or disclose personal information the Oyster card robust confidentiality agreements assessed on a case-by-case and! Make it easy to use 2020 at tfl.gov.uk/photocard 7 and information to help verify this Navigation skip page Navigation and. You use a pink card reader, that is with a `` ''... Stored on the steps you and your parent/guardian includes: 1 phone TfL, your name address... Any link on this site to enhance your user experience our service provider who issues your photocard account... August 2020 at tfl.gov.uk/photocard 7 my order a certain period of time payment. And 17 can get a 16+ Zip Oyster card the ticketing system is disassociated from card... Tfl Oyster and contactless app will request access to your Basket yet is., Monday to Friday, date of birth and phone number if the documents provide all of the to. Across all TfL websites, including this one all children aged between 5-10 travel under-18s... Age ) has been created, you 'll need to create a web account pink card,... Monthly or longer period Travelcard and bus & Tram Pass create a web account to manage your card report! That we will not hold information for longer than is necessary for the 16+ Oyster... 60+ Oyster free travel for under-18s in London, you 'll need to apply for a 11-15 Zip photocard! Is subject to appropriate contractual safeguards and carried out in accordance with privacy data... To volunteering providers for the 16+ Zip Oyster photocard holders need to apply an.

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