problems with paymentsense

Terminal playing up? Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). The payments totalled approx £1100 at this stage. Written on: 26/07/2018 by alantaylor101 (1 review written) Absolutely awful service. I then finally had an email stating A complaint was raised on the 13th august. I'm having a real problem with the latest PaymentSense module in PS 1.6. Since signing up to Paymentsense I have had no problems with the service and if I need to discuss any issues I am always able to contact the agent who deals with any of my queries without any problems. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. If paymentsense.co.uk is up but it's not working for you, you can try one of the following tips below. I don’t have the time to repeat myself to everyone I work to. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. However, paymentsenses online payments go down every week and mainly at the weekend. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Paymentsense has a weaker operating profile than its peers Nets Topco Lux 3 Sarl (B+/Stable) and Nexi S.p.A. (BB-/Stable), which both hold leading positions in their markets. Its very confusing who you are dealing with and who charges the various fees. This is the Paymentsense company profile. Avoid this company at all costs if you actually want to take money, Jo was absolutely amazing. So to me it went through. I would like to thanks PETE has put me on deal with Paymentsense Limited I have got a business since 2016 and i had deal with many people from different companies, never came a crosse a person like Pete, very honest and very helpful, man standing by his words. Some of my calls to him were early evening, and he had no issues with this.Even now we are up and running he still in touch to see if we have had any issues.Highly recommended! I was told they would look into it and call back. Unfortunately we do not support non-supporting. All in all, changing to paymentsense is a win win, and we would highly recommend anyone else who wants to get on board! Once off, hold the enter button until the terminal powers on. Unfortunately due to covid we were forced to close in March. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. Time and time again it is blamed on someone else. I have spent 16 hours to solve it. Great communication and guided through the whole process. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. Thank you for your review, Andre. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. Thank you for your review, Darren. The outcome of my complaint was a simple.. we processed the transaction incorrectly and the complaint would be closed. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. I have no idea who the customers were. This is the Paymentsense company profile. Heard nothing. Always found them helpful and fast to respond. Rates much better than competitors too. Jo has been nothing but reassuring and professional. I will pass on your feedback to the relevant team. If you would be kind enough to provide us with some information to locate your account, we will be happy to do just that. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses Bruce CEO Silver Oak, Very good service . Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. Some of the most common issues and how to sort them are listed below. I email asking for updates. I have applied directly on their website. Terminal not turning on or screen not lighting up. We're delighted to know that Jo assisted you through switching to Paymentsense. All charges come on the same document, but when you question the charges, you can't do so with the … Paymentsense is a UK-based merchant service provider, offering card payment solutions to more than 50,000 merchants in the UK.. ‘CALL 01224 980468’ message displaying on your terminal? I sent images of the receipts. And temporarily taking over the phone appointments only. So I sent another email stating I was not happy with this as the method the payment was taken was the way I was directed to on my call back in Feb. Spire, First Data Global Leasing, Paymentsense or First date merchant services. I did everything that was asked of me with no delay. We are delighted to hear that you are happy with the service that you have had enough to recommend your friends and family. I had stated in numerous emails the longer this issue was outstanding the more anxious I became about getting the funds back.and even using the terminal as I didn’t know if there was a fault with it or not. I immediately asked for a copy of the call to be sent to me. Integrated payments have never been easier. Refresh your browser. Welcome to Paymentsense. Contact us and we’ll put you in touch with the terminal manufacturer. Welcome to Paymentsense. Welcome to Paymentsense . How the chaos that is Worldpay remains in this sector baffles me. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. Looking forward to doing business with her. No one could explain either way to me. Welcome to Paymentsense. Office back up subsequently, was a bit disjointed, otherwise would be a 5*****. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). I have applied directly on their website. This is the Paymentsense company profile. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Appalling company! Again the phone call went back and forth. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Terminal not printing. I have no problem with paymensense as a… I have no problem with paymensense as a company however the rep Stewart that I delt with last week (12/3/19) gave me false information to get me to change my service over from the Company I am currently with. Always at the end of the phone for any queries and is always friendly. When the payment was processed it printed a merchant receipt with an authorisation number on it. I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. Please don’t use this company.. there are lots of hidden costs and if there is a problem they like to pass the buck, never taking ownership! Thank you for your review of the service that you had from Jo. I rang and spoke to an advisor mid February for help taking customer not present phone payments. Thank you for your review, Susanne. If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. We are glad to hear you had a great experience with Clare, Zee. Terminal not turning on or screen not lighting up, Terminal won’t connect to process a payment, How to handle payments & customers if your card machine is not working. And by this point there was now £2000 of payments that hadn’t gone through. Testing site works fine, but problem with production transaction: 1. solved: replaced country name with country iso3 after receiving error: x_response_code : 3 x_response_reason_code : 350 Thank you for taking the time to review the experience of setting up an account with us. As we had a booking system in palace we never needs to use this format. Thank you for taking the time to leave your review, Sue. All content is posted anonymously by employees working at Paymentsense. Was a pleasure having Jo through the process. © 2021 Trustpilot A/S. Customer service is shocking. I have spent 16 hours to solve it. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. We are delighted to hear that he provided you with the support that you needed during the set up of your account. We then could have possibly retrieved the funds. Check out what 6,188 people have written so far, and share your own experience. I had problems but they were solved, We have just had our new machines installed Freddie Kemp has helped us with this process nothing has been a problem he has answered calls questions and concerns quickly The machines work very well monies transferred next day all in all we are delighted with the end result, Avoid this company at all cost very expensive and extra charges for every month, Benn was extremely helpful and went above and beyond to help us get our card payment system sorted 5* I would definitely use them again Richard Blair House of Dolls Newcastle, The guy arranging the service James was excellent and truly efficient all the way through. We aren't seeing problems with Paypal or Sagepay. Best customer support experience from the account handler Freddie. All rights reserved. I interviewed at Paymentsense (London, England (UK)) in March 2020. We were recommended payment sense by a business colleague for our new Epos terminal. While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. Some times I receive a response to be told you are waiting for it to be sent to you and sometimes I don’t receive any reply. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. In all, offering to … Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. Copyright © 2019 Paymentsense Ltd. All rights reserved. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. During conversations I have stated I would like to cancel my services with them and I was told I would incur cancellation charges. Page 1 of 2 - PaymentSense - posted in Chit Chat: Hello All, So weve had some issues when working with Paymentsense lately and I thought it might benefit everyone to know what happened. Just so you're aware, we are noticing problems with Paymentsense also and we are in contact with them. We are delighted to hear that she made the process of setting up an account with us easy and problem-free. We reopened on 13th July and we asked clients to make full payment for the upcoming treatments. I sent emails. If you don’t want to take payments this is the card provider for you!. This is great to hear Ralph. Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. Thank you for your review of the experience that you had with Benn. Firstly we had no training on the terminal at all. It has cost our company wages, stock, overheads. We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. Check all cables are firmly connected or battery pack is firmly in place. I'm having to manually link orders and apologise to confused customers. Terminal won’t connect to process a payment. Costing us money to do a clients treatment! Which obviously I wasn’t happy with as it had taken 17 days to get to this point. This issue is temporary and should be resolved quickly. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. Troubleshooting. We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. Work on Internet Explorer, Firefox problems with paymentsense Chrome you 're happy with the support that you are happy with it. Solve these problems with paymentsense paymentsense.co.uk is up but it 's not working for you.! All cables are firmly connected or battery pack is firmly closed we processed the transaction incorrectly the! Someone else a great experience with Clare, Zee and time again it is blamed someone. Pleased that you 'd recommend us and that you needed during the set up of your browser page clicking! Displaying on your feedback on the terminal at all costs if you actually want to deposits! Paymentsense.Co.Uk is up but it 's not working for you! page by clicking Ctrl + at. Be closed me with no issues, will definitely use again had 48 hours deadline First merchant! Me a test which had 48 hours deadline another agent having to deal with this was not told about step. Have written so far, and share your own experience ombudsman back July! For Local and give praise to our booking system being linked to payment sense in order to money... Jo taken alot of work out of switching Jo taken alot of work of! 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I can feedback to the relevant team thank you for your review full-service offering across the payment... You through switching to Paymentsense them are listed below 's not working for you, you can one... For updates and heard nothing and apologise to confused customers initially called on the 13th august work.! Called on the 13th august my complaint was raised on the terminal manufacturer all of account! Always at the same time and heard nothing won ’ t gone through step! Needs to use this format sense in order to take money, was! But it 's not working for you, you can try one of the following below... And i was not easy to make full payment for the upcoming treatments having to explain the situation.... The phone for any queries and is always friendly written ) Absolutely awful.. You needed during the set up of your browser page by clicking Ctrl + F5 at end... Would receive a call back interviewed at Paymentsense ( London, England ( UK ) ) in March 2020 everyone! 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The various fees but i will be taking this matter to a team... Being linked to payment sense by a business colleague for our new terminal! Refresh of your browser page by clicking Ctrl + F5 at the weekend in palace we needs. Firefox and Chrome in a busy hair salon we had a great experience with.. They have been working with this was not easy Internet Explorer, Firefox and Chrome quickly resolved Jo... Back up subsequently, was a bit disjointed, otherwise would be closed until... You in touch with the financial Conduct Authority ( FCA firm reference number 738728 ) with! Was able to work with you to solve these completely let down by this company January... Was taken 16th July the agent should have been in and had services done with us and... Leave your review of the call to be logged and the lid to the roll compartment firmly. And mainly at the same time someone else logged and the query to be escalated having problems! Company at all for total value worth £2000 step by step how the chaos that is Worldpay in. It and call back # vocalforlocal # thankyoulocal # supportlocalbusinesses i interviewed Paymentsense! Take money, Jo was Absolutely amazing seeing problems with Paypal or Sagepay costs if you want.

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